Yes, we reserve the right to charge a cleaning fee if we arrive for pick up and the unit has SILLY STRING, food, drink, mud, dirt, foam, soap, or any other materials or liquids on the unit. Cleaning fees start at $75.00 and up. If the unit is damaged beyond cleaning, you will be charged the fee to replace the unit at the current retail price.
We do require a $50 deposit upon checkout that is not refundable, but will be credited toward your balance. If you cancel within 7 days prior to the event date, we will retain the Deposit in a raincheck, good for one calendar year toward a future event. If cancellation is due to inclement weather, we can refund or retain as a raincheck. Cancellations for inclement weather must be made within 24 hours of the scheduled event. No cancellations or refunds will be made once our staff has arrived or a unit has been set up.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Please have your site ready for set-up, cleared of sticks, rocks, animal debris, or any other foreign objects.
If you have any other questions, please feel free to call or text us any time at: 850 737-0536

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