Yes, although travel fees may apply for areas outside of service area. Remember prices do not include sales tax.
Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Yes, we reserve the right to charge a cleaning fee if we arrive for pick up and the unit has SILLY STRING, food, drink, mud, dirt, foam, soap, or any other materials or liquids on the unit. Cleaning fees start at $75.00 and up. If the unit is damaged beyond cleaning, you will be charged the fee to replace the unit at the current retail price.
We will arrive at the time you chose at the booking, if we have a lot of rentals that day, we may need to set up early. If this is the case, we will call the 24-48 before to confirm an early set up time.
No. The jump should be clean when you get it. Bounce South Walton cleans and sanitizes after every rental.
Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. For over-night and multi-day rentals, Bounce South Walton will go over the safety rules and regulations, they will vary for the amount of time the unit is rented.
We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator. We rent generators at a reasonable cost. Also, parks are first come, first serve so get your spot early in the day.
Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
We do require a $50 deposit upon checkout that is not refundable, but will be credited toward your balance. If you cancel within 7 days prior to the event date, we will retain the Deposit in a raincheck, good for one calendar year toward a future event. If cancellation is due to inclement weather, we can refund or retain as a raincheck. Cancellations for inclement weather must be made within 24 hours of the scheduled event. No cancellations or refunds will be made once our staff has arrived or a unit has been set up.
Yes all orders require a $50.00 Credit Card deposit to hold your reservation, that is not refundable, but will be credited toward your balance. If you cancel within 7 days prior to the event date, we will retain the Deposit in a raincheck, good for one calendar year toward a future event. If cancellation is due to inclement weather, we can refund or retain as a raincheck. Cancellations for inclement weather must be made within 24 hours of the scheduled event. No cancellations or refunds will be made once our staff has arrived or a unit has been set up.
Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can't rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
Check the requirements listed with each jump. Also, make sure you have at least a 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room.
We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps. Please have your site ready for set-up, cleared of sticks, rocks, animal debris, or any other foreign objects.
Yes. There is a link in your receipt once you've ordered or you may contact our office.
Yes and no. You are not responsible for normal wear on our units. You are responsible for any damage outside of normal wear. Our jumpers and support equipment are of the highest grade commercial quality and are replaced often. Our jumpers will not rip or tear themselves under recommended load. Rips and tears are not considered normal wear. If this happens please alert us at once so we can remedy the situation. If damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.